USA Patriot Act
Important Information About Opening an Account
On September 11, 2001, our lives changed forever. In an effort to protect you and our country, the USA PATRIOT Act was signed into law. To help the government fight the funding of terrorism and money laundering activities, Federal regulations enacted pursuant to Section 326 of the USA PATRIOT Act require all financial institutions to verify the identity of every person who seeks to open an account or become a signatory on an account with the institution after October 25, 2002. All persons are subject to the identity verification requirements even though they may be a long-term customer of and well known to the institution.
For the purpose of the regulation, an "account" includes every formal banking relationship that entails ongoing services, dealings or transactions. Some examples are a deposit account, loan or a trust relationship.
If you request to open an account or become a signatory on an account with Freehold Bank and Freehold Bank has not previously verified your identity under the new regulatory requirements, Freehold Bank will request your name, address, date of birth and other documentary verification of your identity, such as a driver's license or passport and will verify your identity through other non-documentary methods. Similar identification requirements apply to business entities such as corporations and partnerships.
Freehold Bank is required to retain a copy of any document it relied on to verify your identity.
Agreement and Disclosures
Internet Banking Terms and Conditions Agreement
This Agreement describes your rights and obligations as a user of the Online Banking Service ("Service" or "Services"). It also describes the rights and obligations of Freehold Bank. Please read this Agreement carefully. As an authorized account holder, you must abide by the terms and conditions of this Agreement, and those provided to you at account opening, in order to use this Service.
Customer Disclosure and Agreement to Receive Electronic Communications
By selecting the "I Accept" button below, you are (1) acknowledging your receipt of the information listed below, (2) agreeing that any contract you enter into with Freehold Bank for the provision of certain Online Banking Services, may be in electronic form, and (3) agreeing that certain information that may be delivered in connection with the Services may also be in electronic form.
You are also acknowledging receipt of the following information and agree that:
* We may provide you with this Agreement and any revisions and amendments thereto in electronic form, and that, if you choose to accept the Agreement, you are consenting to enter into and are entering into an agreement electronically that will govern all future transactions you conduct using the Service.
* We may provide you revisions and amendments to the Agreement and such other information, including but not limited to information under Regulation E and under other applicable banking or financial services laws or regulations in connection with the Service, electronically as a part of the Agreement or otherwise as a part of the Services. While you may print and retain a copy of the Agreement or any information provided to you in relation to the Service, we only provide these documents electronically.
* You have a right at any time to withdraw, without service charges, your consent to receive information electronically. However, because the Agreement and the information are provided only in electronic format, your withdrawal of consent will terminate all the Services.
* If you wish to withdraw consent to receive information electronically, to terminate the Services, or to update your information such as a change of address, or email address, you may call Freehold Bank at (732) 462-6700, or write a letter and send it to:
* You are able to access information that is provided in the same manner as the information and the Services via the Internet.
The following definitions apply in this Agreement.
"Online Banking" is the Internet-based service providing access to your account(s) under the terms set forth in this Internet Banking Terms and Conditions Agreement.
"Online Account" is a Freehold Bank account from which you will be conducting transactions using a Service.
"Business Day" refers to Monday through Friday, excluding holidays as determined by Freehold Bank. All Online transaction requests received after 8:30 p.m. Monday - Thursday, after 9:15 p.m. Friday EST, or on a non-Business Day, will be processed immediately, but will not appear in the online history until the following Business Day.
"Password" is a series of numbers and/or letters that you select after the initial sign-on that establishes your connection to the Service. Freehold Bank will provide you with a code for use during the initial sign-on process.
"Time of day" references are to Eastern Standard Time.
"We," "us," "our" or "Freehold Bank" refer to Freehold Bank, which offers the Services provided under this Agreement and holds the accounts accessed by the Services.
Access to Services
Freehold Bank will provide online instructions describing how to use the Online Banking Service. To gain access to this Service you will need your Access ID and your Password.
Hours of Operation
The Services are generally available 24 hours-a-day, 7 days a week, except during special maintenance and upgrade periods, which routinely are scheduled between 12:00 a.m. and 5:00 a.m. Monday mornings.
Use of Your Security Password
The safety of our customers' accounts and account information is of paramount importance to Freehold Bank. We go through great lengths to protect confidentiality and the security of your account, and urge you to do the same. You agree not to allow anyone to gain access to the Services or to let anyone know your Password used with the Services. You agree to assume responsibility for all transactions initiated through the Services with your Freehold Bank User-ID, up to the limits allowed by applicable law. While Freehold Bank continues to provide our customers with the level of online security, we believe necessary and appropriate, customers who share their User-IDs and Passwords are giving up the full benefit of our security measures and legal protections to which they may be entitled. No Freehold Bank representative will ever call and ask for your Access ID or User Password.
If Your Password Has Been Lost or Stolen
If your Password has been lost or stolen, call Freehold Bank immediately at 732-462-6700, between 9:00 am and 5:00 pm Monday thru Thursday and Fridays between 9:00 am and 6:00 pm. Telephoning Freehold Bank is the best way of minimizing your losses. You may also restore the security of your Service by immediately changing your Password. If you believe your Password has been lost or stolen and you notify us within two Business Days after you learn of the loss or theft, you can lose no more than $50.00 if someone uses your Password to conduct unauthorized electronic funds transfers without your permission. If you do NOT notify us within two Business Days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password to conduct unauthorized electronic funds transfers without your permission if you had told us, you could lose as much as $500.00.
Banking Transactions with Online Banking
In addition to viewing account information, you may use Online Banking to conduct the following transactions:
* Transfer funds among your linked checking, savings, money market, loan and line of credit accounts.
NOTE: Because regulations require Freehold Bank to limit pre-authorized transfers (including Online Banking transfers), the following limitations apply:
* Money Market Checking Account-- You can make no more than six (6) transfers per statement period by check, draft, debit card, POS transaction, pre-authorized or automatic transfer, or by telephone or Online Banking.
New services may be introduced for Online Banking from time to time. Freehold Bank will notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the rules that will be made available to you concerning these services.
You will continue to receive your regular account statement either monthly or quarterly, depending on the type of account.
If Your Statement Shows Transfers That You Did Not Make
If your statement shows transfers that you did not make, notify Freehold Bank immediately at (732) 462-6700, or write a letter and send it to:
If you do not notify Freehold Bank within sixty (60) days after the statement was mailed to you, you may not recover any money lost after the sixty (60) days which would not have been lost if Freehold Bank had been notified in time.
Errors and Questions
In case of errors or questions regarding an Online Banking transaction, you may call Freehold Bank at (732) 462-6700, or write a letter and send it to:
We must hear from you at the specified telephone number or address no later than sixty (60) calendar days after we sent you the first statement on which the problem or error appeared. We will need:
* Your name and account number.
* A description of the error or the transfer in question, and an explanation concerning why you believe it is an error or need more information.
* The dollar amount of the suspected error.
* The date on which it occurred.
If the report is made orally, we may require that you send the complaint or question in writing within ten (10) Business Days from your initial contact. We will notify you with the results of the investigation within ten (10) Business Days after you contact us and will correct any error promptly. If more time is needed, however, we may, at our sole discretion, take up to forty-five (45) calendar days to investigate a complaint or question. If this occurs, we will credit your account within ten (10) Business Days for the amount you think is in error. This will allow you to use the money during the time it takes us to complete our investigation. If your complaint or question is not received in writing within ten (10) Business Days from your original contact, we may not credit your account until the investigation is completed.
If your notice of error concerns a transaction that occurred during the first 30 days after the first deposit to the account was made, the applicable time periods are 20 Business Days in place of 10 Business Days and 90 calendar days in place of 45 calendar days.
If we determined that no error occurred, we will send you a written notice within three (3) Business Days of completion of the investigation. You may request copies of the documents that were used in the investigation.
You agree that Freehold Bank may respond to you by e-mail with regard to any claim of unauthorized electronic fund transfer related to the Service. Any such electronic mail sent to you by Freehold Bank shall be considered received within three (3) Business Days of the date sent by Freehold Bank, regardless of whether or not you sign on to the Service within that time frame.
Limit of Freehold Banks Responsibility
Freehold Bank agrees to make reasonable efforts to ensure full performance of Online Banking. Freehold Bank will be responsible for acting only on those instructions sent through Online Banking which are actually received, and cannot assume responsibility for circumstances over which the bank has no direct control. This includes but not limited to, the failure or malfunctions in communication facilities, which may affect the accuracy or timeliness of messages you send. Freehold Bank is not responsible for any losses should you give incorrect instructions.
Any information you receive from Freehold Bank is believed to be reliable. However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed. Freehold Bank is not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information or for any investment or other decision made using this information.
Freehold Bank is not responsible for any fees incurred for Internet access, or for any computer virus or related problems that may be attributable to services provided by any Internet access service provider.
You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for performing Online Banking. Freehold Bank will not be responsible for any errors or failures from the malfunction or failure of your hardware or software.
The limit of Freehold Bank liability shall be as expressly set forth herein. Under no circumstances will Freehold Bank be liable in contract, tort, or otherwise for any special, incidental, or consequential damages, whether or not foreseeable. By consenting to use the Services, you agree to waive any and all right to any of the aforesaid, and you acknowledge that the limit of your remedy is as otherwise expressly set forth herein.
Freehold Bank Responsibility
Freehold Bank will be responsible for your actual losses if they were directly caused by our failure to:
* Complete an Electronic Funds Transfer as properly requested.
* Cancel an Electronic Funds Transfer as properly requested.
However, we will not be responsible for your losses if:
* Through no fault of Freehold Bank, you do not have enough money in your account to make the transfer.
* Through no fault of Freehold Bank, the transaction would have caused you to exceed your available credit.
* Circumstances beyond our control (e.g., fire, flood, power outage, mail delivery delays, equipment or technical failure or breakdown) prevent the transfer, despite reasonable precautions that we have taken.
* There is a hold on your account, or if access to your account is blocked in accordance with banking policy.
* Your funds are subject to legal process or other encumbrance restricting the transfer.
* Your transfer authorization terminates by operation of law.
* You believe someone has accessed your accounts without your permission and you fail to notify Freehold Bank immediately.
* You have not properly followed the scheduling instructions, included in this Agreement, to make a transfer.
* We have a reasonable basis for believing that unauthorized use of your Password or account has occurred or may be occurring, or if you default under this Agreement, the Deposit Account Agreement, a Credit Agreement, or any other agreement with us, or if we or you terminate this Agreement.
There may be other exceptions stated in this agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages.
If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.
Electronic Mail (EMAIL)
If you send Freehold Bank an electronic mail message, Freehold Bank will be deemed to have received it on the following Business Day. Emails will be answered within a reasonable timeframe.
You should not rely on electronic mail if you need to communicate with Freehold Bank immediately (e.g., if you need to report an unauthorized transaction from one of your accounts, or if you need to stop a payment that is scheduled to occur).
You agree that Freehold Bank may respond to you by electronic mail with regard to any matter related to the Service, including responding to any claim of unauthorized electronic funds transfer that you make. Any such electronic mail sent to you by Freehold Bank shall be considered received within three (3) days of the date sent by Freehold Bank, regardless of whether or not you sign on to the Service within that time frame.
In addition to this Agreement, you and Freehold Bank agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of the Online Banking service is your acknowledgment that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you open your accounts at Freehold Bank, including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures and the fee schedule at the end of this Agreement. All terms and conditions of the disclosures provided to you at account opening, including but not limited to, the Truth in Savings, Regulation E Disclosure Regulation CC Disclosure, Online Privacy Notice, Depositor’s Agreement and Terms and Conditions apply to this Service.
Modifications to this Agreement
Freehold Bank may modify the terms and conditions applicable to Online Banking service from time to time upon mailing or delivering a notice of the modifications to you at the address shown on our account records, and the revised terms and conditions shall be effective at the earliest date allowed by applicable law. We may send any notice to you via electronic mail and you will have been deemed to have received it three (3) days after it is sent. We reserve the right to terminate this Agreement and your use of the Services in whole or in part at any time without prior notice.
A copy of Freehold Bank Consumer Privacy Statement is available upon request at any of our branches. It can be mailed to you upon request by calling Freehold Bank at (732) 462-6700, or writing a letter and sending it to:
Inactivity / Termination
You are responsible for complying with all the terms of this Agreement and with the terms of the agreement governing the deposit accounts which you access using electronic banking services. We can terminate your Online Banking privileges under this Agreement without notice to you for any reason; if you do not comply with the Agreement governing your deposit or loan accounts, or your accounts are not maintained in good standing. We will promptly notify you if we terminate this Agreement or your use of the services for any other reason.
If you are not using the Online Banking Service, we may convert your account to inactive status if you do not sign on to the Service or have any transaction scheduled through the Service during any consecutive 90-day period. If your account is considered inactive, you must contact us to have the Service activated before you will be able to schedule any transaction through the Service. A charge of $15.00 will be assessed to reactivate an inactive customer.
To cancel the Online Banking, you must notify Freehold Bank. Your notification should include your name, address and the effective date to stop the service. You may notify Freehold Bank by one of the following methods:
* By initiating a customer inquiry through our website
* By calling (732) 462-6700
* By writing a letter and sending it to:
This Agreement is governed by the laws of the New Jersey and applicable federal law(s).
Freehold Bank offers the benefits and convenience of the Online Banking service to you at no monthly charge. Account research and stop payment charges will be assessed at the rates published in Freehold Bank Fee Schedule Brochure.
These fees are subject to change. Freehold Bank will notify you in writing regarding any fee changes at least thirty (30) days in advance of the effective date of these changes.